Sept. 28, 2009
Earlier this month, some students at a handful of colleges that had outsourced their e-mail accounts to an outside provider unintentionally gained access to each other’s inboxes. For anyone who sends sensitive information via e-mail—that is, all of us—it’s the worst kind of nightmare, one that causes people to bolt upright in a cold sweat. This provider, which we’ll call Company X, declined to state which schools the mistake affected, although Brown admitted it was one of them. Worst of all, the glitch went unnoticed by authorities for more than three days until Company X “fixed” the problem by shutting down the accounts. Brown’s IT department was never informed, and the other schools’ probably weren’t, either.
While Brown admits the episode only affected 22 students, it serves as an excellent anecdote for arguing against University-wide outsourcing of vital IT services like e-mail or tech support. At the very least, it shows that schools should be very careful about which companies they entrust with sensitive information. But Company X isn’t some small start-up run by inexperienced managers. Surprisingly enough, it’s Google, one of the most trusted brands in any industry.
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