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UIS Guilty of Slow Service

Letters

NO WRITER ATTRIBUTED

I have a complaint about University Information Services (UIS) to share. I had PowerBook battery trouble and took the machine to the repair center at 175 North Harvard St. A technician confirmed my suspicions and put in an order for a replacement battery.

In the ensuing two-and-a-half weeks, I called several times to check on the status of the order, and each time I was given a different answer. seventeen days after my original request I called Apple, and they had no record of any such order being placed. They promised to send a battery directly to me, and, 24 hours later, I had it.

No delays, no runaround, nothing except the good service that was lacking in my interactions with the repair center. I certainly hope that my case is an isolated incident. I fear, however, that I am not the only one who has had such problems, and I would like to see action taken to prevent similar problems in the future. Ragan E. Buckley '00

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